• Italiano

    • Terms and Conditions

    Rates and conditions of sale

    Polvanera orders are delivered Monday to Friday from 8:00 am to 8:00 pm.

    Shipping costs vary depending on the size, weight, and destination of the items you choose.
    Free shipping is also available for orders over a certain amount, depending on the destination. Quantity restrictions may apply for orders placed outside the European Union.
    All delivery information, tax and duty details, and your shipping destination will appear in your cart.
    The bottles will be shipped in certified cardboard wine coolers to ensure their safety. All packages are delivered by BRT, GLS, SDA, and UPS in Italy and by UPS Express Courier in Europe and worldwide, with delivery times varying depending on the destination.
    Please note that delivery times are only indicative and are calculated from the day of shipment.

    Polvanera assumes no responsibility for customs delays, but is committed to minimizing any inconvenience.

    VAT number holders who wish to receive an invoice must request it, indicating their references (including PEC and/or SDI code and order number), by sending an email to  ordini@cantinepolvanera.it.

    Terms of sale

    Shipping and Deliveries

    Shipping times depend on the wine ordered.
    To track an order and for more information, you can contact us at ordini@cantinepolvanera.it

    Once an order has been placed, it is no longer possible to change the shipping address. If the order has not yet been shipped, you can correct or change the shipping address at any time.

    Privacy and Security

    All payment information for an order is encrypted to ensure maximum security. Furthermore, your personal data on cantinepolvanera.it is protected to prevent any type of abuse.

    Return of goods

    If for any reason one or more bottles arrive damaged at your address, please contact our customer care immediately at ordini@cantinepolvanera.it and explain the extent of the damage. Our operators will respond to you as quickly as possible.

    In the event of damaged goods, we may request the return of the bottle and the sending of a photo describing the damage by email to avoid similar inconveniences in the future.

    If you do not like the wine or the goods are damaged, you must follow the procedure below to receive a refund:

    – send the refund request and the reason for the refund by email within 10 days of receiving the package

    – within 10 days of communicating your intention to return, send the goods you wish to return to the address:

    Polvanera Cellars

    Local Road Lamie Marchesana, 601
    70023 Gioia del Colle (Ba)
    Puglia – Italy

     

    Payment Methods

    At Polvanera you can pay by credit card, including Paypal and Visa, Visa Electron, Mastercard, American Express, and PostePay.

    All prices include VAT.

    Bank transfer

    You can conveniently purchase via bank transfer by sending the payment to the following:

    Owner: Società Agricola Polvanra di Cassano Filippo & C. SS.
    Bank: Banca Sella SPA
    IBAN: IT14Q0326804000052788365400

    BIC: SELBIT2BXXX

    SWIFT: SELBIT2BXXX

     

    Contacts

    You can contact us by email at ordini@cantinepolvanera.it. Always include your order number in your inquiry so you’ll get a faster response. Don’t hesitate to contact us if you have any problems or concerns.

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